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Publication Details
AFRICAN RESEARCH NEXUS
SHINING A SPOTLIGHT ON AFRICAN RESEARCH
business, management and accounting
Digitalization in the financial industry: A contingency approach of entrepreneurial orientation and strategic vision on digitalization
European Management Journal, Volume 39, No. 3, Year 2021
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Description
Technology is rapidly changing the financial industry. Banks, in particular, are faced with a shift from traditional, interpersonal forms of service to digital financial services. These digital technologies are more and more becoming today's standard in the banking sector, they challenge traditional business models, and they provide opportunities for banks to capitalize on. Building on the concept of entrepreneurial orientation (EO), this study of banks in Germany, Switzerland, and Liechtenstein aims at developing insights that explain how banks can use the tactics and strategies associated with EO to achieve superior performance in the digitalization age. The results from a survey in 102 banks show that: 1) banks that display high levels of EO report a higher level of performance, and 2) the relationship between a banks’ strategic vision on digitalization, and performance is moderated by EO. These results indicate that the sheer level of the digitalization of a bank does not affect profitability. Instead, in this time of technological change banks should develop a clear vision on digitalization that is characterized by innovation, being ahead of the competition, and a willingness to take risks. © 2020 Elsevier Ltd
Authors & Co-Authors
Niemand, Thomas
Germany, Clausthal-zellerfeld
Technische Universität Clausthal
Kallmuenzer, Andreas
France, La Rochelle
Excelia Business School
Kraus, Sascha
United Kingdom, Durham
Durham University
Maâlaoui, Adnane
Unknown Affiliation
Statistics
Citations: 84
Authors: 4
Affiliations: 4
Identifiers
Doi:
10.1016/j.emj.2020.04.008
ISSN:
02632373
Study Design
Cross Sectional Study
Study Approach
Quantitative