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Publication Details
AFRICAN RESEARCH NEXUS
SHINING A SPOTLIGHT ON AFRICAN RESEARCH
medicine
A qualitative study of caregivers' expectations and communication desires during medical consultation for sick children in Uganda
Patient Education and Counseling, Volume 84, No. 2, Year 2011
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Description
Objective: Little data exist on patients' expectations and communication desires during medical consultation in Non-Western settings. We conducted a qualitative study to compare expectations and communication desires of sick children's caregivers at Mulago Hospital, Uganda, to those of patients in Western countries. Methods: Three Focus Group Interviews and three Key Informant Interviews were conducted with 24 caregivers of sick children in Mulago Hospital Kampala, Uganda. An interview guide adapted from the Calgary-Cambridge Guide was used to conduct focus group and Key Informant Interviews. Two investigators worked independently to review transcripts and analyse them for content and emerging themes. Results: Caregivers of sick children in Mulago Hospital expect attending doctors to build a relationship with them, by demonstrating the verbal and nonverbal skills outlined in the CCG including maintaining eye contact, using appropriate gestures and voice during communication, and being nonjudgmental. Conclusion: The communication needs and expectations of caregivers of sick children in Mulago Hospital are similar to those of patients and caregivers in Western countries. Practice implications: The CCG can be used as a training guide to enhance the communication skills of current and future doctors in Mulago Hospital. © 2010 Elsevier Ireland Ltd.
Authors & Co-Authors
Kiguli, Sarah
Uganda, Kampala
Makerere University College of Health Sciences
Kaawa-Mafigiri, David
Uganda, Kampala
Makerere University
Nakigudde, Janet
Uganda, Kampala
Makerere University College of Health Sciences
van Dalen, Jan
Netherlands, Maastricht
Universiteit Maastricht
Van Der Vleuten, Cees P.M.
Netherlands, Maastricht
Universiteit Maastricht
Statistics
Citations: 18
Authors: 5
Affiliations: 3
Identifiers
Doi:
10.1016/j.pec.2010.07.015
ISSN:
07383991
e-ISSN:
18735134
Research Areas
Health System And Policy
Maternal And Child Health
Study Approach
Qualitative
Study Locations
Uganda