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Publication Details
AFRICAN RESEARCH NEXUS
SHINING A SPOTLIGHT ON AFRICAN RESEARCH
The tyranny of the Balanced Scorecard in the innovation economy
Journal of Intellectual Capital, Volume 7, No. 1, Year 2006
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Description
Purpose - To trace the rationale, features, development and application of the Balanced Scorecard (BSC) over the past ten years, to provide a critical review of its key problematic effects, and to suggest a future direction. Design/methodology/approach - The shift from the industrial to the innovation economy provides a background to identifying five major problem areas of the BSC which are then discussed with reference to selected case examples. An alternative systemic scorecard is then proposed. Findings - The tyranny of the BSC as a measurement "straightjacket" is beginning to jeopardize the survival of firms, hinders much-needed business ecosystem innovation, thereby negatively affecting customer value rejuvenation, shareholders' benefits, other stakeholders as well as societal benefits in general. A more systemic alternative is proposed. Research limitations/implications - Future research might focus on further development of the systemic scorecard in different industries and organisational settings with detailed systemic measurement techniques. Practical implications - Rather than relying on the static BSC, it would be more effective to adopt a systemic perspective in measuring/ managing intangible assets. Originality/value - An alternative to the BSC is proposed that involves radical change in its underlying assumptions by moving to a more systemic, dynamic framework - a systemic management system, including a systemic scorecard. © Emerald Group Publishing Limited.
Authors & Co-Authors
Voelpel, Sven C.
Germany, Bremen
Constructor University
United States, Boston
Harvard Business School
Leibold, Marius
South Africa, Stellenbosch
Stellenbosch University
Eckhoff, Robert A.
Germany, Dusseldorf
Emprise Consulting Group
Davenport, Thomas H.
United States, Babson Park
Babson College
Statistics
Citations: 239
Authors: 4
Affiliations: 5
Identifiers
Doi:
10.1108/14691930610639769