Patients' level of satisfaction on quality of health care at Mwananyamala hospital in Dar es Salaam, Tanzania

Methods. A cross-sectional study design was conducted from April to May, 2012. A systematic sampling method was employed to select 422 study subjects. A pre-tested SERVQUAL questionnaire was used to collect data and one-sample t-test was employed to identify patients' level of satisfaction and principal component analysis to identify key items that measure quality of care.