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Publication Details
AFRICAN RESEARCH NEXUS
SHINING A SPOTLIGHT ON AFRICAN RESEARCH
environmental science
Urban service partnerships,'street-level bureaucrats' and environmental sanitation in Kumasi and Accra, Ghana: Coping with organisational change in the public bureaucracy
Development Policy Review, Volume 24, No. 1, Year 2006
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Description
This is an empirical case study of 'street-level' officials in a classic 'regulatory' public agency: the Environmental Health Department in Kumasi and Accra, Ghana, where privatisation and contracting-out of sanitary services have imposed new ways of working on Environmental Health Officers. Both internal and external organisational relationships are analysed to explain the extent to which these officers have adapted to more 'client-oriented' ways of working. Their positive organizational culture is credited with much of the positive results achieved, but was not sufficient to cope with the negative impact of politically protected privatisations on the officials' ability to enforce standards. Nor could it entirely overcome the deficiencies in training and incentive structures which should have accompanied the changes in service delivery. © 2006 Overseas Development Institute.
Authors & Co-Authors
Crook, Richard C.
United Kingdom, London
School of Advanced Study, University of London
Ayee, Joseph R.A.
Ghana, Accra
University of Ghana
Statistics
Citations: 92
Authors: 2
Affiliations: 2
Identifiers
Doi:
10.1111/j.1467-7679.2006.00313.x
ISSN:
09506764
e-ISSN:
14677679
Research Areas
Environmental
Study Design
Case Study
Study Approach
Qualitative
Study Locations
Ghana